SHIPPING - AUSTRALIA

SERVICE  ESTIMATED DELIVERY TIME COST
STANDARD SHIPPING 2-7 BUSINESS DAYS FREE
EXPRESS SHIPPING 
1-2 BUSINESS DAYS
$10
 
We are currently offering free standard shipping on all orders within Australia. This shipping price is a flat rate regardless of how many pieces you order. We advise to purchase Express Shipping to avoid delays/disappointment. 


SHIPPING - INTERNATIONAL
SERVICE  ESTIMATED DELIVERY TIME COST
INTERNATIONAL STANDARD SHIPPING ON ALL ORDERS OVER $300 AUD
8-18 BUSINESS DAYS
FREE

 

INTERNATIONAL STANDARD SHIPPING
8-18 BUSINESS DAYS
$25
INTERNATIONAL SHIPPING VIA DHL EXPRESS
2-4 BUSINESS DAYS

 

$50

 

We are currently offering free standard shipping on orders over $300 AUD. Our shipping price is a flat rate regardless of location or how many pieces you order.

*Please note: Shipping costs are exclusive of any import tax or customs duties which may be payable on delivery to your country.

All orders placed after 3pm AEDT are processed the next business day. We always aim to ship your order within 1 business day. If an order will be shipped later than 3 business days we will contact you via email.

We will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

For any shipping and delivery related queries, please email bonjour@la-vinn.com with the subject ‘Shipping + ‘order number’’.

 

RETURNS 

We hope that you love your new pieces but understand that it doesn't always work out. We will issue a credit note valid for 1 year as soon as we receive your return.

Please ensure the pieces are in original conditions with tags attached and shouldn't be worn or have any stains.

We are proud to say that we do not use hygienic liners, in order to avoid using single use plastics. Please be aware of this and try our swimwear on over your underwear.

If these requirements are not met, we cannot accept the return or exchange the item.

Please note, we do not issue refunds unless the item is deemed faulty. 

 

FAULTY ITEMS

If, in the rare case your item is faulty or has an imperfection, please send imagery to bonjour@la-vinn.com within 7 days of delivery of your order. We will arrange your item to be repaired or replaced as soon as possible. The item needs to be unworn and with all tags in place. If we can't replace the item we will refund you. An item can't be deemed faulty if it's already been worn. 

 

CHANGES/CANCELLATION POLICY

We work hard to ensure your orders are dispatched as soon as possible. In some cases we will dispatch your order within 1 hour of purchase. Therefore, if you require any changes to your order please contact us immediately at bonjour@la-vinn.com. Please keep in mind that La Vinn has the right to cancel any order at any time. No cancellations can be made once an order has been placed.

 

TO MAKE A RETURN OR EXCHANGE PLEASE FOLLOW THESE STEPS: 

Please email bonjour@la-vinn.com within 7 days of delivery and we'll happily issue a credit note for the purchased amount. 

 If you wish to return, please follow the steps below, quoting your reason for return. Please note, we do not offer refunds. If you would like to exchange, we will issue store credit to the value of the returned item. This credit will be valid for 1 year from the date of issue.

We will process the return within 5 business days of receiving it. 

  1. Email bonjour@la-vinn.com, mentioning ‘return + order number’ in the subject line.
  2. Include your full name, order number and reason for exchange or return in the email. We will respond with a return address.
  3. Send your item/s to the address specified. Please ensure the parcel has a tracking number.
  4. Once we receive your item/s we will check them and then process the store credit or exchange. We will email you with confirmation.

 

COST OF RETURNS

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

In the event the package is not received by us or lost in transit, La Vinn will not be liable. In order to avoid such confusion, we ask that all returns have a tracking number. With this information, we will work to find a suitable solution.